How many drops can I do at once?
How many drops can I do at once?
One at a time. You can only have one active drop. Once you mark it delivered, you can accept another.
What if the delivery driver hasn't arrived yet?
What if the delivery driver hasn't arrived yet?
Wait at the building entrance. If the driver is significantly delayed, you can message the customer through the app. You are not penalized for driver delays.
What if I can't find the customer's room?
What if I can't find the customer's room?
Use the in-app chat to message the customer. They can guide you to the right room or buzz you in if needed.
What if the customer doesn't answer?
What if the customer doesn't answer?
Try calling through the app chat. If unreachable, you may leave the food outside their door (use judgment) and mark the drop delivered with a note.
Do I need a car?
Do I need a car?
No. RoomDrop is campus-based — all drops are within walking distance. You just need to be able to get to the building entrance and up to the room.
Can I work at multiple campuses?
Can I work at multiple campuses?
Yes, if you’re approved at multiple campuses. Your runner profile shows which campuses and buildings you’re authorized for.
What happens if I cancel after accepting?
What happens if I cancel after accepting?
Occasional cancellations are understood. Frequent cancellations after acceptance may result in warnings or account review. Only accept drops you’re ready to complete.
When do I get paid?
When do I get paid?
Payouts are processed via Stripe Connect Express, typically within 2 business days. You can view your balance and adjust payout settings in your Stripe Express dashboard.
How do I report an issue with a drop?
How do I report an issue with a drop?
Use the support option in the RoomDrop app. You can flag issues on individual drops from your drop history.