What if no runner accepts my drop?
What if no runner accepts my drop?
If no runner accepts within a reasonable window, you’ll be notified. This is rare on active campuses. In the event of no coverage, your drop fee is not charged.
Can I use RoomDrop for any delivery platform?
Can I use RoomDrop for any delivery platform?
RoomDrop officially supports DoorDash and Uber Eats. Both platforms send SMS notifications when your order is picked up, which is how RoomDrop detects your order. Other platforms may work but aren’t officially supported.
What if my order is wrong or missing items?
What if my order is wrong or missing items?
RoomDrop runners deliver what the driver brings — we don’t inspect orders. For missing or incorrect items, contact DoorDash or Uber Eats support directly. RoomDrop is responsible for the last-step delivery, not the order contents.
What if my runner can't reach me?
What if my runner can't reach me?
Your runner can message you in the app. Make sure push notifications are enabled so you know when they’re at your door. If you don’t respond, the runner may leave the food in a designated spot and mark the drop complete.
Is my payment information safe?
Is my payment information safe?
Yes. RoomDrop processes payments through Stripe, a PCI-compliant payment platform. Your card details are never stored on RoomDrop servers.
Can I cancel a drop after it's been accepted?
Can I cancel a drop after it's been accepted?
Once a runner has accepted your drop, cancellation is limited. Contact support in the app if you need to cancel and a runner has already accepted.
Can I request a specific runner?
Can I request a specific runner?
No — drops are assigned to the first available runner who accepts. This keeps delivery times fast.
Does RoomDrop work in my building?
Does RoomDrop work in my building?
RoomDrop is available on supported campuses. Check the app to see if your campus and building are covered. You can also request your campus be added from the app.